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4 minutes read
Contents
- Meet the partner
- Understanding the challenge
- The Roundtrip solution
- The results that followed
- Moving forward with Roundtrip
Meet the partner
Founded in Italy, Kiton is a luxury textile and tailoring brand renowned for its craftsmanship, rare fabrics, and artisanal production methods. What began as a highly local operation has grown into a global business, with teams and clients traveling frequently to support boutique operations, tailoring activities, and commercial needs.
As Kiton expanded internationally, business travel increased in both volume and complexity. Business trips often need to be planned with very little notice, adjusted almost in real time, and executed to meet the high expectations associated with frequent meetings with VIP clients — making efficiency and flexibility essential.
Understanding the challenge
Before adopting Roundtrip, Kiton’s business travel management was highly decentralized. Employees or regional teams booked travel independently, leading to:
- Fragmented processes with limited coordination
- Minimal visibility into bookings and expenses
- Difficulty tracking invoices and historical data
- Reduced control over travel-related workflows
The primary objective was not simply to book travel faster, but to centralize control, introduce structure, and create a single, reliable system for managing all business trips — without sacrificing the flexibility required by a luxury brand.
The Roundtrip solution
Roundtrip provided Kiton with a centralized platform that replaced scattered booking methods with a single, consistent workflow.
One platform, one interface
Instead of relying on direct hotel bookings and informal processes, business travel bookings are now managed through a single interface — significantly reducing complexity and manual coordination.
Faster booking through familiarity
Working with a single system allowed Viviana to build speed through repetition. Instead of learning new booking flows, payment processes, or order management steps each time, she can work within a familiar interface — making every new booking faster and easier to manage.
Prepayment and financial clarity
Using Roundtrip’s flexible payment options, Kiton simplified how business travel expenses are handled. Paying in advance through the platform helped protect employees’ card limits and reduce financial dispersion, while removing the need for manual coordination with individual hotels.
Instead of requesting prepayment links or completing authorization forms on the hotels’ side, payments are handled directly within Roundtrip — allowing bookings to move forward faster and with greater financial clarity.
Payment options available on Roundtrip
- Credit card payments
- Bank transfers (wire transfers)
- Central billing
- Postpay (invoice-based payments)
- Top-up balance payments
- Multi-currency payments from different countries
These options allow companies to choose the payment method that best aligns with their internal financial policies and approval workflows.
“Favorites” for recurring destinations
Since much of Kiton’s travel centers around the same boutique locations, the “Favorites” feature made it easy to reuse preferred hotels that already align with internal requirements — saving time on every booking.
Centralized documentation
Invoices and booking records are automatically stored in the travel manager’s personal account on the Roundtrip platform, where they are easy to retrieve at any time. This is essential for Kiton’s internal and fiscal processes. What once required searching through multiple systems is now available in one place.
The results that followed
Roundtrip delivered clear efficiency gains for Kiton, resulting in measurable time savings, improved financial control, and more streamlined business travel.
30–40% reduction in booking time
Time savings were achieved both before and after bookings — from faster reservations to automated invoice access and reduced administrative effort.
Centralized visibility and control
All bookings, expenses, and documents are stored in one system, making historical data easy to access even months later.
More structured internal processes
Travel requests have shifted from informal communication to documented workflows, supporting Kiton’s broader move toward a more structured organization.
Indirect efficiency gains
By reducing manual work, Viviana can now focus on improving processes and exploring better travel solutions rather than managing paperwork.
Overall, Roundtrip helped Kiton optimize how business travel is managed — not by changing how often teams travel, but by making every step more controlled, traceable, and efficient.
Viviana Urciuoli
Travel Manager at Kiton
“The system is very useful, efficient, and centralized. It has significantly optimized our workflow and saved time, even though there is still room for improvement.”
Moving forward with Roundtrip
For Kiton, Roundtrip is not just a booking platform — it is a central tool that supports structure, efficiency, and control in a fast-moving international environment. By replacing fragmented processes with a single, intuitive system, Kiton has significantly reduced manual workload while maintaining the flexibility its business requires.
As the company continues to evolve, Roundtrip plays an important role in helping business travel run smoothly, reliably, and with confidence.
